Privacy

wiseHer does not share the information, emails or identities of its members or experts expressly with anyone without such member’s or expert’s consent or as otherwise described here.  We do use third party sites for some of our functionality and that information is provided below.

 

All of this being said, this is the internet and privacy is never 100% guaranteed.  If you are concerned at all about your privacy, please do not sign up to use wiseHer.

1. Information we collect

To run our service and show you relevant content we need to know a little about you and your interests. Here we outline what information wiseHer collects, and how we collect it.

When you signup as an expert or user, an account is created for you; all of your activities on wiseHer are then tied to this account. In the chart below, we’ve detailed the information we may collect about you, depending on your activities on the platform, and how we obtain this information.

 

What we collect

How we collect it

Your name

Your headline

Users: we ask you to provide your name. Experts: we ask that you provide more details and a headline to let users know what your expertise is.

Your email address.

We require you to provide an email address when you create a wiseHer account.

Your password.

We require you to enter a password when you create a wiseHer account

Your IP address. Your “IP Address” is a designator that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP).

An IP Address may be identified and logged automatically in our server log files whenever you use our platform and services, along with the time of your visit and the specific page(s) that you visited.

Your postal address.

Users/Experts: You may choose to provide your postal address when you create a wiseHer account. Providing this information is not required to use the service.

Your telephone number.

Users/Experts You may choose to provide your telephone number when you create a wiseHer account. Providing this information is not required to use the service.

Your city.

We may use a third-party IP service to suggest your city from your IP address, in order to show you local events that may be of interest. You can change this information if it is displayed incorrectly. We do not share your personal information with the third party service.

Your country.

As mentioned above, we may use a third-party IP service to suggest your city from your IP address, in order to show you local events that may be of interest. You can change this information if it is displayed incorrectly. We do not share your personal information with the third party service.

Your profile picture.

Users: You may choose to upload a profile picture when you create an account, or at any time. Providing this information is not required to use the service.

Experts: You must upload a profile picture in order to use this service.

Your specific activities on or connected to the wiseHer platform. These might include expert profiles you’ve visited, events, articles or pages on our site you’ve visited or whether or not you scheduled and completed calls.

When you are signed in or identified as particular wiseHer user, your activities on or connected to the wiseHer platform are automatically associated with your account and should be visible in your dashboard.  In addition, we record all telephone calls between members and experts.

Any other information you voluntarily submit.

You may be offered the choice to provide other information to us. For example, we may collect information when you respond to user surveys or provide information if we assist you by telephone. Providing this information is not required to use the service.

Your unique mobile device ID number if you access our services via a mobile application.

When you download and use any mobile applications we develop, we’ll collect your unique device ID and all your account and activity information will be tied to that unique device ID. In addition, we may track and collect app usage data, such as the date and time the app on your device accesses our servers and what information and files have been downloaded to the app. This information may be associated with your account.

The name of the browser you use to access wiseHer.com.

Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows PC or Mac), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version.  Collecting this information helps us build and deliver the best possible version of wiseHer for you.

Your social media account ID, and information shared with us via your social media account.

We may obtain certain information through your social media accounts once we offer connection to them through wiseHer if you choose to link them. Linking a social media account is not required to access the service. For example, if you log in to wiseHer via Facebook, we ask for your permission to access certain information about your Facebook account, activities and friends. Social media sites make information available to all apps through their API, such as friend lists. The information we receive depends on what information you or the social media site decide to give us.

Information inferred about the issues you care about based on your activities on the platform.

As part of our efforts to offer the best service possible, we may suggest experts that may applicable based on your previous call or search history on the site.

Information collected through cookies as disclosed in our linked Cookies Policy

We, and/or our service providers may use cookies, pixel tags (also known as web beacons and clear GIFs), and other similar technologies to understand user activities. Like other websites, wiseHer will not function properly if cookies are not enabled. We use third-party analytics services like Google Analytics provided by Google Inc. (“Google”). These analytics services may use cookies and similar technologies to analyze how people use our services and provide statistical reports about aggregate user behaviour. Such services may also collect information about platform visitors’ use of other websites.

The transaction amount you contributed or received through a refund or otherwise.

Your payment information including your credit card or bank number, expiration date, billing address and transaction amount is collected on our payment page by a third-party payment processor and will be subject to the third party’s privacy policy. We have no control over, and are not responsible for, the third party’s collection, use and disclosure of your personal information. We receive information on payment amount only; no other payment information is stored or saved within our systems.

 

Some of the information above reveals your specific identity, or is directly tied to your specific identity, such as your name and email address. Some of this information does not reveal your specific identity, or does not directly relate to you, such as your browser and device information or information collected through cookies. If we ever combine non-personally identifiable information with personally identifiable information, the combined information will be treated by us as personally identifying information and protected accordingly.

Our services are not directed to people under the age of eighteen (18), and we do not knowingly collect personal information from them.

2. How we use your information

Here are the ways we might use your information to run our platform, provide our services and serve you better content.

 

wiseHer and our experts may process your information based on contract (when you provide us with information for the purposes of becoming an expert with us), consent (when you sign up for communications with it), and legitimate interest in providing the service and assuring the best user experience allowing you to connect with the proper experts and content to help you with your challenges.  Our legitimate interests are further explained below, alongside examples of how your information may be used for these purposes.

3. Who may receive your information

Here we outline who may receive your information when it is shared either by you via the platform, or by us.

a. wiseHer experts and other users

b. Your connected social media platforms

c. Our business entities and service providers

We may share your information with third parties for the following purposes:

d. Legal & administrative obligations

We may use and disclose your personal information as necessary or appropriate, especially when we have a legal obligation or legitimate interest to do so:

4. Your privacy choices

You can edit your privacy settings and the emails you receive from wiseHer, Inc. at any time through our email services or by emailing us at support at wiseHer.com.

Updating and Deleting your Personal Information

All Members may review, update, correct or delete the Personal Information in their registration profile by contacting us at support at wiseHer dot com or editing their profile. If you would like us to deactivate your wiseHer Account, please contact us or select the "Cancel Account" feature of the Service and we will attempt to accommodate your request if we do not have any legal obligation or a legitimate business reason to retain the information contained in your wiseHer Account. Please note that, if you cancel your wiseher Account, any of your content already publicly shared (whether on the site and application or elsewhere) will remain publicly viewable. Please see below for privacy contact information.

Access

We will make available to you any of your personal information that we have collected, used or disclosed upon request. Please contact us at support at wiseHer.com.

Updates to This Policy

Please check the date of this Policy each time you visit to ensure that you are aware of the most current version.  We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your wiseHer Account) or by means of a notice on the site and application prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Addressing Your Concerns

We are accountable for our compliance with this Privacy Policy and the Personal Information under our control. We have implemented policies and practices to give effect to this policy, including training and communicating with our employees the importance of privacy. We regularly monitor our procedures and security measures to ensure that they remain effective and that they are being properly administered. If you have questions or suggestions or wish to contact our Privacy Officer, please complete this feedback form or you can contact us at:

Mail:

wiseHer, Inc.

860 Worcester Road

Framingham, MA 01701

Email:

support at wiseHer dot com